1. Information We Collect

We collect information to provide and improve our internal support services. The types of information we collect include:

• Personal Identification Information: This includes your full name, work email address, employee ID, position, and assigned department(s). This information is collected when you register or when an administrator creates an account for you.
• Ticket and Communication Data: We collect all information you submit through tickets, including titles, descriptions, attachments (files, images), and any messages exchanged within the communication log.
• Google Authentication Information: When you use the "Login with Google" option, we receive your name, email address, and profile picture from your Google account. This information is used solely to create and authenticate your account within our system. We do not access or store your Google password.
• Usage Data: We may log technical information about your interactions with the system, such as login times and actions performed (e.g., ticket creation, status changes). This data is used for security auditing and system improvement.

2. How We Use Your Information

Your information is used exclusively for internal operational purposes, including:

• To provide, operate, and maintain the ticketing system.
• To manage your account and authenticate you as an authorized user.
• To process and manage your support tickets, including routing them to the correct department and personnel.
• To communicate with you about your tickets and other system-related matters.
• To improve our internal support processes and system functionality.
• For security purposes, such as monitoring for unauthorized access and ensuring compliance with company policies.

3. Data Sharing and Disclosure

As this is a closed, internal system, your information is not shared with any third-party companies or services for marketing or any other purpose. Information is only accessible to authorized personnel within the Alberto Group of Companies who require it to perform their job duties, such as IT support staff, administrators, and relevant department managers involved in resolving a ticket.

4. Data Security

We are committed to protecting your information. We implement a variety of security measures, including data encryption and access controls, to maintain the safety of your personal and operational data. All data is stored securely within our Firebase project infrastructure.

5. Data Retention

We retain your personal and ticket information for as long as you are an employee of the Alberto Group of Companies and as required for our operational, legal, and auditing purposes.

6. Your Rights

As an employee, you can review and update your profile information within the system's "Profile & Settings" page. For any concerns regarding your data or to request corrections, please submit a ticket to the IT Department.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and, if the changes are significant, through an internal company announcement.

8. Contact Us

If you have any questions about this Privacy Policy, please contact the IT Department through this ticketing system.